How to add bulb as a safe sender
We want to help you troubleshoot!
Depending on a number of factors, your email may think our email is junk! We want to help troubleshoot common problems so that you may stay connected with bulb Digital Portfolios.
Gmail
- Add bulb Digital Portfolios to Your Contacts
- Add the our bulb email address (help@bulbapp.com) to your Gmail Contacts. Google will usually deliver emails from addresses that are in your Contacts.
- Mark messages as ‘Not spam’
- If Gmail has marked our email as spam, you will need to tell Gmail our emails are not spam.
- In Gmail, navigate to the spam folder.
- Search for an email from help@bulbapp.com
- Select all the emails shown.
- Click More and then Not spam.
- If Gmail has marked our email as spam, you will need to tell Gmail our emails are not spam.
- Create a Filter
- Create a filter to tell Google to whitelist bulb emails.
- Click the cog icon in the top-right corner, and then Settings
- Click on Filters and then Create a new filter
- Enter the @bulbapp.com in the From field
- Click Create filter with this search
- In the box headed When a message arrives that matches this search select Never send it to spam
- Click the Create filter button
- Create a filter to tell Google to whitelist bulb emails.
Outlook
- Add bulb Digital Portfolios to Your Contacts
- Add our bulb email address (help@bubapp.com) to your Outlook Contacts. Outlook will usually deliver emails from addresses that are in your Contacts.
- Add bulb to your Safe Senders
- Click the cog icon in the top-right corner and then More mail settings
- Select Safe and blocked senders and then Safe senders
- Add @bulbapp.com to the list of Safe senders
Yahoo! Mail
- Add bulb Digital Portfolios to Your Contacts
- Add our bulb email address (help@bulbapp.com) to your Yahoo! Mail Contacts. Yahoo! will usually deliver emails from addresses that are in your Contacts.
If you have any questions about navigating these issues, please contact help@bulbapp.com
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